Privacy Policy & Disclaimer

1. INTRODUCTION

Mini Vibes Ltd (website url address: https://www.minivibes.co.uk) appreciates your business and trust. We are UK based company (Company number 11719171, with its registered office at 1 Frensham Close, Stanway, Colchester Essex CO3 0HP). Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.

2. DATA COLLECTED

DATA STORAGE LOCATION

We are a UK based company and operate web servers hosted in the UK. Our hosting provider Siteground host adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. We are not responsible for any data loss or leakage on behalf of Siteground. For more information on Siteground privacy policy, please see here: Siteground Data Privacy Policy.

CONTACT FORM

Information submitted through any forms on our site are sent to our company email, hosted by Google. Google adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Google Privacy Statement.

These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.

BOOKING FORM

Information submitted through any forms on our site are sent to our company email, hosted by Google. Google adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Google Privacy Statement.

PAYMENTS

Payments are sent via a Stripe payment partner. Stripe adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Stripe Privacy Statement

These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.

CHAT

Information submitted through chat on our site is sent through Tidio servers which are hosted by Tidio. Tidio adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Tidio Privacy Statement

CASES FOR USING THE PERSONAL DATA

We use your personal information in the following cases:

  • Providing Technical Assistance.
  • Customize the website to make your experience more personal and engaging.
  • Guarantee overall performance and administrative functions run smoothly.
 

Also, for information from parents and other users, we may disclose Contact Information to our online marketing processors – SurveyMonkey – for carrying out occasional market research and customer satisfaction online surveys. 

SurveyMonkey is ultimately a US-owned company, but all their EU processing is carried out by SurveyMonkey Europe UC. SurveyMonkey is a member of the EU-US Privacy Shield Framework. Please https://www.surveymonkey.com for more information on SurveyMonkey (including their privacy policy). 

If you are a potential franchisee, we will disclose your details to credit reference and fraud prevention agencies and to the Disclosure and Barring Service in order to conduct application checks. The privacy policies for the credit reference agencies that we use (Experian, Equifax and CallCredit) are available via their websites: https://www.experian.co.ukhttps://www.equifax.co.uk and https://www.callcredit.co.uk

Further information on how your data may be used by credit reference and fraud prevention agencies is contained on the Franchise Application Form, and is also available on request. The Disclosure and Barring Service is a non-departmental public body affiliated to the Home Office.

 3. COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

NECESSARY COOKIES (ALL SITE VISITORS)
  • ADMINDYNSRV / DYNSRV: To identify the server you are communicating with in order to provide a consistent user experience.
  •  
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
  • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
  • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
  • wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

4. WHO HAS ACCESS TO YOUR DATA

Your personal information that is provided in the Contact Us form can be accessed by:

  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client details.

5. THIRD PARTY ACCESS TO YOUR DATA

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc.

6. HOW LONG WE RETAIN YOUR DATA

If you submit a Contact Us form on our website, we store the personal information you provide on our email, hosted by Hotmail until you wish it to be removed. Hotmail adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Microsoft Privacy Statement.

7. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

8. YOUR DATA RIGHTS

GENERAL RIGHTS

Under the freedom of information act (2000) any person(s) who use our site or create an account on our site has the legal option of requesting details of all data we hold on them. Please address these requests to 54 Telford Crescent, WN7 5LZ, Leigh with the heading FREEDOM OF INFORMATION REQUEST NAME OF PERSON. You must date your request and as such we will respond within 20 working days with your request. In the case of releasing sensitive information we may ask for additional security information such as proof of identity. This does not affect your statutory rights

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR RIGHTS

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. Mini Vibes Ltd permits residents of the European Union to use its Service. Therefore, it is the intent of Mini Vibes Ltd to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

9. THIRD PARTY WEBSITES

Mini Vibes Ltd may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by Mini Vibes Ltd, and you release us from any liability for the conduct of these third party websites.

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Mini Vibes Ltd bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

10. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

Mini Vibes Ltd will not disclose data, even if requested for legal purposes unless it is explicitly requested with the appropriate legal documentation (such as a warrant). Under those circumstances, Mini Vibes Ltd will comply with police or government agencies as they are legally obliged to do so. In the event that we receive a warrant affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the warrant or we may attempt to quash it ourselves, but we are not obligated to do either. You release us from any damages that may arise from or relate to the release of your information under these circumstances.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in. We do not handle any requests for data from outside EU or EEA countries. If those countries wish to have access to data for legal purposes, they must get a court order from an EU court first.

11. AMENDMENTS

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.

Disclaimer

I understand that my child will be exposed to the use of musical instruments, props made of an assortment of materials and plastic items. I understand my child will be working with an adult and there will be instruments and items used with supervision. I will not leave my child unattended in a session at any time.

I understand that if my child becomes upset or distressed during a session then as a parent or guardian I will give them some calming time in a separate room outside where the session takes place. I understand the nature of the proposed activities and hereby assume any and all risks associated with those activities. My child has my permission to participate in Mini Vibes activities and sessions.

By consenting to this privacy notice you are giving Mini Vibes
permission to process your personal data that is required to keep a customer
database and register of parents and children that attend Mini Vibes from the
date of 6th November 2019.

Mini Vibes will always ask for permission if
any personal data needs to be used and will not pass on personal data to third
parties without your consent.

Covid 19 Update

During this very difficult and uncertain time, we have had to temporarily take all of our music sessions online.

We have a FREE Online activities group to keep your children entertained and we are also running 2 x 45 minute sessions Monday – Friday online for only £1 per session.

If you would like to join in with any of these options please click the links below to show your support.

If you have booked an Easter Egg Hunt with us or an Easter Songwriting Workshop a future event will be organised at a later date and a credit will be applied to that event for you.

If you have any further questions regarding our events, online or future sessions then please do not hesitate to get in touch.

Many thanks Sarah Louise 🎵🌈

https://www.facebook.com/groups/minivibeslockdown/

https://paypal.me/pools/c/8o5oihw7yz

Got a question?

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Covid 19 update

During this very difficult and uncertain time, we have had to temporarily take all of our music sessions online.

We have a FREE Online activities group to keep your children entertained and we are also running 2 x 45 minute sessions Monday – Friday online for only £1 per session.

If you would like to join in with any of these options please click the links below to show your support.

If you have booked an Easter Egg Hunt with us or an Easter Songwriting Workshop a future event will be organised at a later date and a credit will be applied to that event for you.

If you have any further questions regarding our events, online or future sessions then please do not hesitate to get in touch.

Many thanks Sarah Louise 🎵🌈

https://www.facebook.com/groups/minivibeslockdown/

https://paypal.me/pools/c/8o5oihw7yz